6B- میتونم با. . .صحبت کنم؟

اشتراک گذاری در شبکه های اجتماعی

 B  Can I speak to . . . ?

 B  میتونم با . . . صحبت کنم؟

لغات کلیدی: 

meeting
جلسه
vacation
تعطیلات
customer
مشتری
situation
وضعیت
receptionist
منشی

1 Interactions On the phone

1 فعل و انفعالات مکالمات تلفنی

A Look at the pictures. Where does Ed work?

B Listen and practice.

پشت تلفن

Ed: Good morning, Ace Accountants.
اد: صبح بخیر. حسابداران ایس.
Ashley: Hello. Can I speak to Laura Reed?
اشلی: سلام. میتونم با  لاورا رید صحبت کنم؟
Ed: Who is this, please?
اد: لطفا خودتونو معرفی کنید.
Ashley: It's Ashley Tillman.
اشلی: من اشلی تیلمن هستم.

پشت تلفن

 

Ed: Just a minute, please. . . . Oh, I'm sorry. Ms Reed is in a meeting.
 
Ashley: All right. Thank you.
 

Listen to the expressions. Then practice the conversation again with the new expressions.

 Asking for someone on the phone 
 برای درخواست صحبت کردن با کسی 
Can I speak to . . . ?
میتونم با. . . صحبت کنم؟
Could I please speak to . . . ?
میشه لطفا با. . .صحبت کنم؟
is . . . there?
آیا... اونجا هست؟
 Having someone wait 
 برای درخواست صبر کردن پای تلفن 
Just a minute, please.
یه دقیقه لطفاٌ.
Hold on, please.
صبر کنید لطفاٌ.
One moment, please.
یه لحظه لطفاٌ.

D Pair work Practice the conversation again with the names below.

کارمندان

حسابداران

A: Good morning, Ace Accountants.

B: Hello, Can I speak to Gabriela Garcia?

A: Who is this, please?

 

2 Listening A busy woman

A Listen to Kevin call Star Computers on five different days. Where is Ellen Astor each day? Number the pictures from 1 to 5.

موقع ناهار

در جلسه

روی خط دیگر

در تعطیلات

Script:

متن فایل صوتی:

Page 59, Exercise 2, Listening, A busy woman

1.
RECEPTIONIST: Good afternoon, Star Computers.
KEVIN: Hello. My name is Kevin Geary. Can I please speak to Ellen Astor?
RECEPTIONIST: One moment, please.
KEVIN: Thank you.
RECEPTIONIST: I'm sorry, sir. Ms. Astor is in a meeting.
KEVIN: Oh, OK. Thank you.

2.
RECEPTIONIST: Good morning, Star Computers.
KEVIN: Hello. This is Kevin Geary again. Could I speak to Ms. Astor, please?
RECEPTIONIST: Yes. One moment. I'm sorry, Mr. Geary. She's on another line.
KEVIN: On another line? Oh, OK.

3.
RECEPTIONIST: Star Computers.
KEVIN: Can I speak to Ellen Astor?
RECEPTIONIST: Who is this, please?
KEVIN: Kevin. Kevin Geary. I –
RECEPTIONIST: Hold on, please. I'm sorry. Ms. Astor's at lunch.
KEVIN: At lunch. All right. Thank you.

4.
RECEPTIONIST: Hello. Star Computers.
KEVIN: This is Kevin Geary.
RECEPTIONIST: Ah, Mr. Geary. How are you?
KEVIN: I'm fine. Could I please speak to . . . ?
RECEPTIONIST: I'm sorry. She's with a customer.

5.
RECEPTIONIST: Hello. Star Computers.
KEVIN: Hi, this is –
RECEPTIONIST: Hi, Kevin. How are you?
KEVIN: Um, OK, thanks. Is Ms. Astor there?
RECEPTIONIST: Oh, sorry, Kevin. She's on vacation.
KEVIN: She's what?! On vacation?
RECEPTIONIST: Yes. Call back on Tuesday morning, please.

B Listen again. How does Kevin ask to speak to Ellen Astor? Number the questions from 1 to 5.

           is Ms. Astor there?

           Could I please speak to . . . ?

           Can I please speak to Ellen Astor?

           Can I speak to Ellen Astor?

           Could I speak to Ms. Astor, please?

3 Speaking Role play

Pair work Role-play the situation. Then change roles.

Student A: You are a receptionist at Sun Travel. Answer the phone. Tell the caller to wait, and then say why the person can't talk.

Student B: Call Sun Travel. Imagine someone you know works there. Ask to speak to the person.

 

تمرین دونفره وضعیت زیر را بازی کنید و سپس نقشتان را عوض کنید.

دانش آموز A: شما یک منشی در شرکت Sun travel هستید. تلفن را جواب دهید. به تماس گیرنده بگویید که صبر کند و سپس بگویید که چرا آن شخص قادر به صحبت کردن با او نیست.

دانش آموز B: با شرکت Sun Travel تماس بگیرید. تصور کنید که یکی از اشخاصی که میشناسید آنجا کار میکند. درخواست کنید که با آن شخص صحبت کنید.

A: Hello, Sun Travel.

B: Hi. Can I speak to Jackie Miller?

A: Of course. Just a minute please…

     I`m sorry. Jackie`s with a customer.

B: Oh, OK. Thanks.

 I can  ask for someone on the telephone.

 I can  have someone wait.

سطح: