6B- Can I Speak to . . . ?

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 B  Can I speak to . . . ?

meeting
vacation
customer
situation
receptionist

1 Interactions On the phone

A Look at the pictures. Where does Ed work?

B Listen and practice.

پشت تلفن

Ed: Good morning, Ace Accountants.
Ashley: Hello. Can I speak to Laura Reed?
Ed: Who is this, please?
Ashley: It's Ashley Tillman.

پشت تلفن

 

Ed: Just a minute, please. . . . Oh, I'm sorry. Ms Reed is in a meeting.
Ashley: All right. Thank you.

Listen to the expressions. Then practice the conversation again with the new expressions.

 Asking for someone on the phone 
Can I speak to . . . ?
Could I please speak to . . . ?
is . . . there?
 Having someone wait 
Just a minute, please.
Hold on, please.
One moment, please.

D Pair work Practice the conversation again with the names below.

کارمندان

حسابداران

A: Good morning, Ace Accountants.

B: Hello, Can I speak to Gabriela Garcia?

A: Who is this, please?

 

2 Listening A busy woman

A Listen to Kevin call Star Computers on five different days. Where is Ellen Astor each day? Number the pictures from 1 to 5.

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در جلسه

روی خط دیگر

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Script:

Page 59, Exercise 2, Listening, A busy woman

1.
RECEPTIONIST: Good afternoon, Star Computers.
KEVIN: Hello. My name is Kevin Geary. Can I please speak to Ellen Astor?
RECEPTIONIST: One moment, please.
KEVIN: Thank you.
RECEPTIONIST: I'm sorry, sir. Ms. Astor is in a meeting.
KEVIN: Oh, OK. Thank you.

2.
RECEPTIONIST: Good morning, Star Computers.
KEVIN: Hello. This is Kevin Geary again. Could I speak to Ms. Astor, please?
RECEPTIONIST: Yes. One moment. I'm sorry, Mr. Geary. She's on another line.
KEVIN: On another line? Oh, OK.

3.
RECEPTIONIST: Star Computers.
KEVIN: Can I speak to Ellen Astor?
RECEPTIONIST: Who is this, please?
KEVIN: Kevin. Kevin Geary. I –
RECEPTIONIST: Hold on, please. I'm sorry. Ms. Astor's at lunch.
KEVIN: At lunch. All right. Thank you.

4.
RECEPTIONIST: Hello. Star Computers.
KEVIN: This is Kevin Geary.
RECEPTIONIST: Ah, Mr. Geary. How are you?
KEVIN: I'm fine. Could I please speak to . . . ?
RECEPTIONIST: I'm sorry. She's with a customer.

5.
RECEPTIONIST: Hello. Star Computers.
KEVIN: Hi, this is –
RECEPTIONIST: Hi, Kevin. How are you?
KEVIN: Um, OK, thanks. Is Ms. Astor there?
RECEPTIONIST: Oh, sorry, Kevin. She's on vacation.
KEVIN: She's what?! On vacation?
RECEPTIONIST: Yes. Call back on Tuesday morning, please.

 

B Listen again. How does Kevin ask to speak to Ellen Astor? Number the questions from 1 to 5.

           is Ms. Astor there?

           Could I please speak to . . . ?

           Can I please speak to Ellen Astor?

           Can I speak to Ellen Astor?

           Could I speak to Ms. Astor, please?

3 Speaking Role play

Pair work Role-play the situation. Then change roles.

Student A: You are a receptionist at Sun Travel. Answer the phone. Tell the caller to wait, and then say why the person can't talk.

Student B: Call Sun Travel. Imagine someone you know works there. Ask to speak to the person.

 

A: Hello, Sun Travel.

B: Hi. Can I speak to Jackie Miller?

A: Of course. Just a minute please…

     I`m sorry. Jackie`s with a customer.

B: Oh, OK. Thanks.

 

 I can  ask for someone on the telephone.

 I can  have someone wait.

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