B Can I speak to . . . ?
| meeting |
| vacation |
| customer |
| situation |
| receptionist |
1 Interactions On the phone
A Look at the pictures. Where does Ed work?
B Listen and practice.
| Ed: Good morning, Ace Accountants. |
| Ashley: Hello. Can I speak to Laura Reed? |
| Ed: Who is this, please? |
| Ashley: It's Ashley Tillman. |
| Ed: Just a minute, please. . . . Oh, I'm sorry. Ms Reed is in a meeting. |
| Ashley: All right. Thank you. |
C Listen to the expressions. Then practice the conversation again with the new expressions.
| Asking for someone on the phone |
| Can I speak to . . . ? |
| Could I please speak to . . . ? |
| is . . . there? |
| Having someone wait |
| Just a minute, please. |
| Hold on, please. |
| One moment, please. |
D Pair work Practice the conversation again with the names below.
A: Good morning, Ace Accountants.
B: Hello, Can I speak to Gabriela Garcia?
A: Who is this, please?
2 Listening A busy woman
A Listen to Kevin call Star Computers on five different days. Where is Ellen Astor each day? Number the pictures from 1 to 5.
Script:
Page 59, Exercise 2, Listening, A busy woman
1.
RECEPTIONIST: Good afternoon, Star Computers.
KEVIN: Hello. My name is Kevin Geary. Can I please speak to Ellen Astor?
RECEPTIONIST: One moment, please.
KEVIN: Thank you.
RECEPTIONIST: I'm sorry, sir. Ms. Astor is in a meeting.
KEVIN: Oh, OK. Thank you.
2.
RECEPTIONIST: Good morning, Star Computers.
KEVIN: Hello. This is Kevin Geary again. Could I speak to Ms. Astor, please?
RECEPTIONIST: Yes. One moment. I'm sorry, Mr. Geary. She's on another line.
KEVIN: On another line? Oh, OK.
3.
RECEPTIONIST: Star Computers.
KEVIN: Can I speak to Ellen Astor?
RECEPTIONIST: Who is this, please?
KEVIN: Kevin. Kevin Geary. I –
RECEPTIONIST: Hold on, please. I'm sorry. Ms. Astor's at lunch.
KEVIN: At lunch. All right. Thank you.
4.
RECEPTIONIST: Hello. Star Computers.
KEVIN: This is Kevin Geary.
RECEPTIONIST: Ah, Mr. Geary. How are you?
KEVIN: I'm fine. Could I please speak to . . . ?
RECEPTIONIST: I'm sorry. She's with a customer.
5.
RECEPTIONIST: Hello. Star Computers.
KEVIN: Hi, this is –
RECEPTIONIST: Hi, Kevin. How are you?
KEVIN: Um, OK, thanks. Is Ms. Astor there?
RECEPTIONIST: Oh, sorry, Kevin. She's on vacation.
KEVIN: She's what?! On vacation?
RECEPTIONIST: Yes. Call back on Tuesday morning, please.
B Listen again. How does Kevin ask to speak to Ellen Astor? Number the questions from 1 to 5.
is Ms. Astor there?
Could I please speak to . . . ?
Can I please speak to Ellen Astor?
Can I speak to Ellen Astor?
Could I speak to Ms. Astor, please?
3 Speaking Role play
Pair work Role-play the situation. Then change roles.
Student A: You are a receptionist at Sun Travel. Answer the phone. Tell the caller to wait, and then say why the person can't talk.
Student B: Call Sun Travel. Imagine someone you know works there. Ask to speak to the person.
A: Hello, Sun Travel.
B: Hi. Can I speak to Jackie Miller?
A: Of course. Just a minute please…
I`m sorry. Jackie`s with a customer.
B: Oh, OK. Thanks.